返金ポリシー

Refund Policy

All products sold in this store are digital downloads.

Due to the nature of digital products, we do not accept returns, refunds, or exchanges after the files have been downloaded, except in cases of clear technical problems or duplicate charges.

1. RETURNS, REFUNDS, AND EXCHANGES

Because digital files cannot be physically returned, we do not accept cancellations, returns, refunds, or exchanges for reasons such as:

- Change of mind
- Accidental purchase
- Differences in print results caused by individual devices, printers, paper types, monitor settings, or viewing environments
- Personal preference after purchase

2. TECHNICAL PROBLEMS OR DOWNLOAD ISSUES

If you experience any of the following problems, please contact us within 7 days of purchase:

- The download link does not work
- The file is corrupted or cannot be opened
- The delivered file is clearly different from the product description

After reviewing the situation, we will provide support as appropriate, such as:

- Resending a replacement file
- Issuing a new download link

3. DUPLICATE CHARGES OR OBVIOUS PAYMENT ERRORS

If duplicate charges or obvious payment errors are confirmed due to a system or payment processing issue, we will process a refund in accordance with the rules of the payment provider.

We may ask you to provide your order number or proof of payment in order to verify the issue.

4. REFUND METHOD

If a refund is approved, it will generally be issued to the original payment method used at checkout, such as PayPal or credit card.

Please note that the time required for the refund to appear may vary depending on your payment provider or card issuer.

5. INTERNATIONAL CUSTOMERS

This store mainly offers digital products for customers worldwide.

If additional rights are required under the consumer protection laws of your country or region, we will respond in good faith within the scope required by applicable law.

6. CONTACT

If you have any issues related to downloads, file problems, or suspected duplicate charges, please contact us at:

TEXTURE ECHO STUDIO
E-mail: textureechostudio@yahoo.co.jp

To help us assist you smoothly, please include as much detail as possible, such as:

- Order date
- Product name
- Order number
- Description of the issue or any error message shown